Every night you book through a platform like Airbnb or Booking.com carries a service fee on top of the nightly rate. Book the exact same home directly with us, and that fee simply isn’t there.
Same homes, same beds, same hosts. This is the part guests are often surprised by. Booking direct doesn’t mean a different, cheaper version of the property — it’s the identical home, the identical door code system, the identical standard of furnishing. The only difference is what gets added at checkout, and who you can talk to if something changes.
What the fee actually pays for. Platform fees fund the platform, not your stay. They don’t improve the property, they don’t speed up your check-in, and they don’t get you a faster answer if you have a question. Booking direct removes that layer entirely — the rate you see when you check live availability is the rate you pay.
A direct line, not a support ticket. When you book through us, you’re in touch with Danny and Callum, who own and run the portfolio. Questions about parking, an early arrival, or anything else during your stay get answered by people who can actually change something — not routed through a platform’s messaging system and a rota of different support staff.
It adds up over a longer stay. A saved service fee on one night is worth having. Saved across a week, a month, or a relocation-length stay, it’s a meaningful amount — often enough to justify the five minutes it takes to check availability directly instead of defaulting to a familiar app.
Still the same trust and standards. Booking direct doesn’t mean giving anything up. You still get self check-in with a unique door code, a fully equipped kitchen, wireless internet and a smart TV, and the same standard of home across all of our properties in Birmingham and Solihull.
Next time you’re planning a stay in Birmingham, check our live availability before defaulting to a listing site — it’s the same home, minus the fee. Check availability or browse our properties to compare for yourself.