If you’re booking with us for the first time, here’s a straightforward answer to the questions we’re asked most — from check-in to what happens if something goes wrong.
How do I book? Check live availability across all of our homes on our site, or send us your dates, the number of people, and the part of Birmingham you need to be in. We’ll come back with the options that fit — either quoted per night or for the whole period if you’re staying longer.
How old do I need to be to book? You need to be at least 25 to reserve one of our homes. Anyone under 18 must be travelling with a parent, legal guardian, or another appointed adult.
What time is check-in and check-out? Check-in is from 4:00pm and check-out is by 10:00am. Early arrival or late departure can sometimes be arranged — get in touch in advance and we’ll confirm 24 hours ahead if it’s possible.
How do I get into the property? Every home uses self check-in with an electronic lock. You’ll receive a unique access code with your check-in instructions, changed with each new reservation, so you and your group are the only ones with it during your stay.
Is wifi included? Yes, every property has wireless internet and a smart TV ready for your own streaming logins.
Are toiletries and paper products provided? We provide travel-size toiletries and a starting supply of paper products to see you through arrival and your first grocery run. If you have particular brand preferences, or you’re staying longer, it’s worth picking up your own.
What’s your pet policy? Pets aren’t permitted without prior approval. Some of our properties welcome dogs with prior approval, subject to a fee of £50 per dog and a refundable damage deposit of £100, and dogs need to be under 20lbs. Only dogs are accepted, so cats and other pets aren’t permitted at any of our homes.
What if I lose something, or something goes wrong? Contact us directly — as the property owners, Danny and Callum can usually resolve issues the same day, rather than routing you through a third-party support system.
Still have a question? Call or email us directly and we’ll answer it the same day. Check availability or browse our properties to get started.