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Terms & Conditions
Terms and Conditions
By placing a booking with us, you (the lead guest) and your booking party guests agree to the following terms and conditions as set out. During your stay, you agree to abide by the subsequent conditions as set out. If you have any questions about booking, please contact us before making a booking.
Booking Process
To place a booking with us, the lead guest must be at least 18 years of age.
The maximum number of staying guests is illustrated within the room occupancy details on the website/OTA
Where the person making the booking is different from the lead guest taking up the occupation, the person making the booking may be held responsible for cancellation, non-arrival, and damages as set out within.
Only the lead guest and the named booking party are allowed to use the property and its facilities; any third-party visitors are only allowed access at our express permission.
To secure any booking, we require a deposit to be paid in advance.
Deposit payments must be 'cleared funds' before a booking can be confirmed. Deposits are only refundable under the conditions set out here within. Payments can be made online/over the phone using a debit/credit card as well as by digital bank transfer, cheque, or cash deposit. Any charges raised against us by our banks for handling dishonored cheques, bank transfers, or any other payments must be reimbursed by the lead guest within seven (7) days of any request to do so.
Guest Behavior
All guests agree to respect the privacy and peace of all other staying guests, neighbors, and the owners at all times. We reserve the right to cancel a booking with immediate effect if guests are not honoring this agreement or causing a disturbance/nuisance to other guests or neighbors.
Additional Charges
Additional charges that could be incurred during your stay at the property are as follows:
Lost keys - £195.00
Lost apartment fob - £150.00
Lost car park fob - £150.00
Lost parking permit - £100.00
Emergency Call out charge, due to guest negligence £150.00
Excessive cleaning - £90.00 per hour
Excessive Rubbish & or Disposing incorrectly (not using recycling or waste bins as advised on pre-check-in instructions) - £50
Disruption/Noise complaints/Disruptive Social Gatherings - £500
Smoking - £500
Toilet Blockage Fee: £75.00 will be charged if the toilet is found to be blocked due to flushing inappropriate items such as wipes, etc
Lost Item Fee: £25.00 charge plus postage costs for returning the item to the owner.
Unauthorised Late Check-out : £75.00 / £50 per hour after 12 PM.
Unauthorised Early Check-in £50 for each hour before 4 pm
If a late checkout results in not being able to turn around the accommodation for that day, a FULL day rate will be charged.
Note:
Devices installed in the property are for the sole purpose of detecting excessive noise, large gatherings, and smoking.
Please be aware that these devices do not have cameras or sound recording capabilities and are designed to respect your privacy. Their purpose is to ensure that all guests have a comfortable and peaceful stay.
Only the number of guests stated on the booking are permitted into the property - £150 per guest
Check-in & Check-out
Guests must check in and check out by the times stated below:
Check-in from: 16:00 pm on the day of arrival
Check-out by: 10:00 am on the day of departure
Cancellation, Returned Deposit & Non-Arrival Conditions
Guests who need to cancel a booking should contact us as soon as possible. Deposits already paid are only returned in accordance with the following conditions:
Cancellation made 8 days or more in advance of arrival date = Full deposit refund
Cancellation made 7 days or less of arrival date = 50% of deposit refund
Cancellation made 48 hrs or less of arrival date = No refund issued, full amount of booking due
Non-arrival guests, who are unable to attend or fail to attend for whatever reason, forfeit their deposit paid, and the full amount of the booking will be due.
It is suggested that booking guests take out appropriate holiday/cancellation insurance where required.
In the rare event we need to cancel your booking with us, please be aware that we cannot be held liable for circumstances beyond our control, and our liability to you is limited to the refund of any payment already made.
WiFi Fair & Appropriate Usage Policy
Where WiFi Internet access is provided, guests agree to use this access to the Internet fairly and appropriately. We may monitor network performance and user usage to maintain a fair and high level of service to all our guests. The Internet access provided is intended for general use such as access to the World Wide Web, email, messaging, social media, and light video/music/media streaming. It is not intended or ideally suited for heavy media streaming, online gaming, or extensive downloads/uploads. Access to illegal activity or use of our network for illegal activity is prohibited and will be reported to local authorities.
Damages & Lost Property
We reserve the right to charge the lead guest for any damages caused through the course of a booking by any member of the booking party. This includes breakages, spillages, stains, and damage to furniture or fixtures and fittings. Any accidental damages should be reported as soon as possible to minimize damage and associated costs. Lost keys will incur a replacement charge per key lost. Any lost property, if discovered and found, left behind by guests during a stay will be held for a period of 1 month. While we will make our best efforts to reunite lost properties with their owners, we accept no responsibility for replacing lost items and encourage guests to ensure they have all their belongings before checking out. We may offer to post lost items via recorded delivery at the cost of the property owner; otherwise, collection can be arranged.
Smoking
Smoking of any tobacco products including, but not limited to cigarettes, pipes, e-cigarettes, e-liquids, cigars, snuff, or chewing tobacco, is only allowed in designated areas as signposted throughout the accommodation grounds and is in accordance with the Health Act 2006.
Pets & Service Dogs
No pets allowed, only service dogs permitted.
Parking
On-street parking is available and accessible to all guests. We are not liable for any damages or theft of vehicles. All vehicles are at the owner's own risk.
Removal of Guests for Breach of Rules
The host reserves the right to remove the lead guest and any others for breach of these rules without any refunds. This action is at the host's sole discretion.
Discretionary Deposit Requests
Deposits may be requested at the host's discretion. This may be due to a lack of information, identification, negative reviews, the absence of reviews, or for any reason the host has "a gut feeling about a reservation," which could include no contact with the guest, lack of response to questions, or suspicious requests.
Your Personal Details & Privacy
We are required to keep a register of guests over the age of 16 who stay with us, including full names and nationality, and/or passport numbers, place of issue, details of the next destination if they are non-British, Irish or Commonwealth guests. This is in accordance with the (Immigration (Hotel Records) Order 1972). These records are kept for a minimum of 12 months and in accordance with the DPA (Data Protection Act 1998) and the GDPR (General Data Protection Regulation).
Our policy surrounding the personal details you provide as part of any booking or inquiry through this website/third-party website, including the privacy of those details, is explained and set out in our Privacy Policy.
You accept that any entries you make to an on-site guest book, if available, will not contain personal information or details you would not want to be disclosed. Any entries containing personal details that may fall into the DPA and GDPR may be removed and destroyed.
Terms, References & Further Information
You may make a request to further understand our booking terms and conditions, including information about your personal data privacy and data protection.
